As BusinessWeek's Olga Kharif reported on her blog in early July, Sprint sent cancellation notices to roughly a thousand people. These notices were sent to customers that frequently called the customer service regarding their bill or other general information (click the link to see a sample letter).
Now, TelecomTV tells us that Comcast, the largest internet service provider in the US, is warning its customers not to use too much bandwidth--without telling its customers what how much is. If a customer then surpasses the undisclosed limit, that customer can be cut off and or suspended from Comcast's service for a year.
Moreover, apparently while the service is suspended, customers have been charged for services not rendered and unable to get anyone in the corporate hierarchy to pay attention.
I'm glad to see customer service is alive and kicking!
How do these two customer service idiots compare?
- Sprint cut customers who were costing the company money in support services and staff time.
- Comcast is cutting people off for a service they are paying for without telling them why or how to avoid it.