
Make it a sweet one.
I've working with a new client these days that really is selling convenience. Simplifying life should make for a simple PR message. But people are skeptical, rightly so, in trusting that technology is the answer to simplifying their lives. More often, it seems that technology is what needs simplifying--and here's where it gets complicated. People ask, what are you taking out of my life and how are you saving me time? And the answers to those questions always take a little explaining--show, don't tell the pain point. Backing into the pain point by way of the solution and by the time you're done talking, no one is interested in dealing with a minor set up hurdle, and no one's listening anymore.